Despite a challenging year for the entire industry, Booking.com found Salalah Gardens Hotel demonstrated their dedication and resilience by consistently providing superior travel experiences for global travellers.
“As trips became fewer and further between, each and every trip meant more to travellers than ever before, and it has become even more important to celebrate the outstanding service that the Traveller Review Award winners displayed during a year like no other,” said Arjan Dijk, SVP and Chief Marketing Officer for Booking.com. “On our mission to make it easier for everyone to experience the world, our partners play such an impactful role in delivering amazing experiences to travellers and I know that with their tenacity, partnership and passion, we can rebuild travel together, and help more and more travellers to rediscover our beautiful world over time."
Revealing insights into traveller preferences throughout the past year, this year’s awards uncovered that global travellers appreciate staff, cleanliness and location most when reviewing award-winning properties on the platform, with those attributes scoring highest among the categories that travellers rate following their stay.
On average, winners had a cleanliness score that was 17% higher than the average cleanliness score for non-winners, highlighting that hygiene is a key component to great guest experiences, now more than ever.